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Privacy Policy

1. Introduction

It's A Clean Day (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website or use our cleaning services, how we use it, and the choices you have about it.

This policy applies to residents of Pinellas County, Hillsborough County, Hernando County, Pasco County, and Sarasota County and any other area we serve. By using the website or our services, you consent to the practices described here.

2. Information we collect

Information you provide

When you contact us for a quote, schedule a cleaning, or otherwise communicate with us, we may collect:

  • Your name and contact details (phone number, email, address).
  • Details about the property and the cleaning services you are interested in.
  • Any messages, notes, or instructions you share with us about the job.
  • Payment information necessary to process transactions.

Information collected automatically

When you visit the website, our hosting provider and any analytics or security tools we use may automatically collect technical data such as your IP address, browser type, device type, referring pages, and the pages you view. This information is used to operate, secure, and improve the website.

3. How we use your information

We use the information we collect to:

  • Respond to inquiries and provide quotes.
  • Schedule, perform, and follow up on cleaning services.
  • Process payments and maintain billing records.
  • Communicate with you about appointments, service updates, and changes to our policies.
  • Operate, secure, and improve the website and our services.
  • Comply with legal obligations and protect our rights and the rights of others.

4. When we share information

We do not sell your personal information. We may share it in limited situations:

  • With service providers who help us run our business (for example, website hosting, payment processing, or scheduling tools), who are only permitted to use your information to provide those services.
  • When we believe disclosure is required by law, regulation, or legal process, or to protect the safety, rights, or property of It's A Clean Day, our customers, or others.
  • In connection with a sale, merger, or transfer of all or part of our business, subject to the confidentiality obligations described in this policy.

5. How long we keep your information

We keep your information for as long as necessary to provide our services, respond to inquiries, maintain records required by law, and resolve disputes. Customer records may be retained for several years after our last interaction, after which they are deleted or anonymized.

6. Security

We take reasonable steps to protect your information using industry-standard safeguards. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If you have reason to believe your information has been compromised, please contact us right away.

7. Your rights and choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses of your information. To make any of these requests, contact us using the information below.

You can also choose not to provide certain information, though this may limit our ability to provide a quote or schedule service.

8. Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, understand how the website is used, and keep the website secure. Most browsers let you control cookies through their settings. Disabling cookies may affect some features of the website.

10. Changes to this policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically.